Please read the following information carefully before applying.

  • Travel charges include tickets, express tickets, green car (first class) tickets, and meal tickets necessary for boarding the Shikoku Mannaka Sennen Monogatari.(consumption tax included) They do not include the following costs: Travel costs to the boarding station, travel costs from the unboarding station of Shikoku Mannaka Sennen Monogatari, drinks sold on the train, snacks, and merchandise costs etc.
  • Applications are accepted from one month to 10 days prior to your boarding date. We cannot accept your request in other periods, so please review your preferred boarding date before submitting your request.
    Example: If you wish to board the train on April 15th, you can submit your request from March 15th to April 5th. After April 5th, we are not accepting your request online.
  • An "automated e-mail" will be sent after applying. However, if there is an error in your e-mail address or you are using free e-mail, you might not receive the "automated e-mail”. If you do not receive the confirmation e-mail after 3 days of application, please contact the following e-mail address. Please note that we are not accepting inquiries over the phone.
  • If you do not receive an automated reply e-mail, there is a possibility that it is sent to your spam folder, so please check the spam folder as well.
  • After accepting applications from the customer, we will arrange the seats and meals for Shikoku Mannaka Sennen Monogatari. After the reservations are finalized, you will receive an e-mail of the payment procedure from the JR Shikoku Reservation Center. When you receive this e-mail, the travel agreement is considered completed.
  • Company Information and office hours (Japan time) are as follows.
    License No. No.1042 by Commissioner of Japan Tourism Agency
    Name Shikoku Railway Company
    Name of the office JR Shikoku Reservation Center
    General Certified Travel Service Manager Akihiro Hatada
    Office hours
    (Japan time)
    Weekdays: 10: 00 - 18: 00
    Saturdays and holidays: 10: 00-17: 00
  • You cannot select the seats of Shikoku Mannaka Sennen Monogatari.
  • We accept credit card payments only. We accept VISA, MASTER, and JCB.
  • Please make a payment with a credit card within 48 hours after you receive our e-mail. Your reservation will be cancelled if the payment is not confirmed within 48 hours.
  • After payment is confirmed, we will e-mail you a ticket exchange slip. Please print it out and bring it to the window. Please note that we cannot exchange the ticket if there is no ticket exchange slip.
  • You can pick up the tickets at the designated location specified on the ticket exchange slip. Exchange is not accepted at any other locations.
  • Please bring the ticket exchange slip and exchange it with a valid ticket at least 20 minutes before the departure time.
  • The business hours of the ticket receiving stations (Japan time) are as follows.
    Tadotsu Station 5:00 - 22:55 (Open 365 days)
    Kotohira Station 7:10 - 19:00 (Open 365 days)
  • If the tickets are not picked up after the departure time, all tickets will be invalid and please note that we do not refund.
  • There is no special compensation assurance for this travel agreement.
  • In case the train is canceled due to bad weather conditions or political instability or strike or security concerns, the customer will be charged for Handling Fee 870yen.

About the handling of personal information

Refunds and exchanges

Important information about cancellation of meals /change of details.